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Last updated: November 2, 2026. Bookings are available in Macomb and Wayne counties, Michigan.

Car Hero's vehicle service and payments are operated by CAR HERO TECHNOLOGIES LLC. BLUE MOTION LLC is the interim publisher of the Android app on Google Play.

Privacy Policy

This policy explains what information Car Hero collects when you use our vehicle pickup, repair coordination and return service, how we use it, and who we share it with.

Information we collect

  • Account details: your name, email address, mobile number and sign-in details. You can sign in with email and password, or with a third-party sign-in option if you choose one that is available.
  • Vehicle details: year, make, model, trim, engine, drivetrain, mileage, VIN, license plate and plate state, and any nickname you give the vehicle.
  • Addresses: the pickup and return addresses you give us.
  • Service request details: your description of the problem, whether the vehicle can be driven, key handoff instructions and messages with Support.
  • Photos and documents: vehicle condition photos taken at pickup, inspection photos and notes, estimates, repair records and invoices.
  • Repair decisions: which repairs you approve or decline, the estimate version and amount you authorize, and when.
  • Payment records: amounts, payment status, refunds and payment reference numbers. Card details are entered on the payment page of our payment provider, Stripe.
  • Case history: a record of each step in your service case and who took it, which can include basic browser and device type information.

How we use it

We use this information to arrange pickup and return of your vehicle, coordinate inspection and repairs with a service facility, present estimates and record your decisions, take payments and handle refunds, keep a record of your case, and provide customer support.

Who we share it with

  • The service facility assigned to your case receives the vehicle and case details needed to inspect and repair it.
  • The tow provider and driver assigned to your case receive the pickup and delivery details, your first name and last initial, and basic vehicle identification (year, make, model, VIN and plate) needed for transport.
  • Car Hero staff access case information to run the service and provide support.

We also use these service providers to run Car Hero:

  • Lovable Cloud hosts our website, accounts and sign-in, database, private photo storage and account emails. Supported vehicle and case photos are converted to JPEG to remove embedded location metadata before storage. If an image cannot be converted, you must convert it before uploading. Videos and documents are not automatically stripped of embedded metadata.
  • Stripe processes payments. Card details are entered on Stripe's own payment page. On the payment page, Stripe uses its own cookies (such as __stripe_mid and __stripe_sid) and collects identifying device information and checkout-usage analytics to prevent fraud, keep payments secure and measure checkout performance, under Stripe's own privacy policy (stripe.com/legal/privacy-center). This information is linked to the payment and is not used by Car Hero for advertising or cross-app tracking.
  • Google Maps Platform shows maps, suggests and checks addresses, and calculates road distances, routes and arrival times. It receives the addresses you type, pickup, shop and drop-off locations and, during a trip a driver is sharing, the driver's location.
  • Twilio connects masked phone calls between you and your assigned driver, so neither of you sees the other's number. Both phone numbers pass through Twilio to connect the call. Car Hero does not ask Twilio to record or transcribe calls.
  • CarAPI receives the license plate and state you enter to look up your vehicle.
  • NHTSA (the U.S. vehicle safety agency) receives the VIN you enter to decode the vehicle's details.
  • Lovable AI provides AI features when they are enabled. Google Gemini models prepare repair estimates from your description of the problem and your vehicle details. OpenAI models draw vehicle pictures from year, make, model, body style and color, and check repair photos. These providers receive the information needed for the feature you use.
  • If you choose a third-party sign-in option, that company handles the sign-in. Our hosting and service providers may keep their own technical records, such as logs, when you use the website.

We do not sell your information

Car Hero does not sell your personal information, and does not share it with other companies for their advertising. We share it only as described above, to deliver our service.

Website analytics and usage counts

We use Lovable-hosted visitor analytics and click tracking to understand how people use our website and app. This includes page visits and clicks, the current page address, referring page, browser details, language and an approximate country. These tools use a session-ID cookie that is renewed during activity and expires after 30 minutes of inactivity.

We also collect loading and response-time measurements, error messages and technical error details, which may include stack traces and the affected page or route. These tools run through Car Hero's domain and Lovable to measure usage and diagnose problems, not for advertising. Session replay is not enabled.

Separately, Car Hero counts how many times key booking steps happen (for example, a booking form being opened), recording only the step and the time. These booking-step counts are not tied to your account or device. Stripe's payment-page analytics are described above.

Information stored in your browser

Our website stores your sign-in session in your browser so you stay signed in, and may save an unfinished service request on your device so you can come back to it.

Deleting your account

You can delete your account in the app: go to Account, then Delete account. You'll be asked to confirm and, if you signed in more than 10 minutes ago, to enter your password again.

  • If you have no bookings in progress and nothing is being settled, your account is deleted right away: your login, name, email, phone, saved addresses and vehicles, vehicle photos, and the photos and messages you added to past bookings.
  • If you have past bookings, we keep the payment, authorization and invoice records for them and the history of each booking, without your name, email or phone. Once every job and payment for a booking is settled, we remove its pickup and return addresses and map locations, including the copies kept for tow trips and the driver's last location on that trip. We keep only the city and state with the invoice.
  • If a booking is under a documented dispute or legal hold, its addresses are kept unchanged until the hold is released, then removed the same way.
  • If a booking is in progress, a payment or refund is still being settled, a dispute is open, or we must keep records for a legal reason, we'll tell you exactly why the deletion can't finish yet. Nothing is deleted until then. Once the reason is cleared, tap Delete account again or ask Car Hero Support to finish it.
  • Repair-shop, tow and staff accounts are deleted by Car Hero Support after their work access is removed.

How long we keep information

We keep account information until you delete your account. Booking, payment and invoice records are kept after deletion, as described above, for our financial and legal record-keeping. We have not yet set a fixed date for deleting those records automatically.

Questions and privacy requests

To ask about, correct or delete your information, use the app or contact Car Hero Support: